The second you go to market your customer can be digitally fluent.
Your customers need the right knowledge
It is mission critical that your customers have the ability to access 24-hour independent “how-to” learning capabilities. This fosters optimal customer journeys, reduces needed support and boosts customer adoption.
On Your Website
Horizn can integrate directly onto your website, instantly giving customers relevant “how-to” information when they need it.
Within Your Mobile App
Integrate Horizn within your mobile app for quick onboarding, seamless customer experience and feature adoption.
Integrated With Your Marketing
Deploy our customer-facing platform within your multi-channel marketing activities enabling customer learning anywhere.
In-Branch and On Kiosks
Horizn’s demoing feature gives employees immediate knowledge to help customers on the retail floor and on kiosk.
Benefits of Horizn:
Speed to Market – Our platform rapidly enables customers to be digitally fluent and able to use your new technology with confidence as soon as your innovation goes to market.
Omni-Channel Experience – Whether it’s online, in the call-center, or in branch, we give customers the ability to instantly get the answers they need to adopt your latest innovation.
Digital Confidence – Our methodology enables customers to simulate app features before using them live, so even your least tech-savvy customers can get to grips with new innovations.
Instant Feature Adoption – Our propriety Micro-Learning Moments use short, digestible knowledge units, enabling customers to immediately understand and use multiple mobile app features.
Customer Retention – We enhance overall customer experience and inrease customer retention by making it as easy as possible for your customers to use, adopt and interact with your digital features.
Advanced Analytics – We track which innovations your customers are demoing and viewing. We leverage these customer behavior insights to encourage overall digital adoption.
Marketing Integration – Our platform integrates tagging within your digital marketing activity, giving you the ability to track customer usage of your latest feature and innovation.
Faster Responses – We embed multi-channel learning avenues which means your customers are spending less time in call-center queues and more time adopting your technology.